News Articles
110+ Latest News Stories
August 1, 2023
The Connected Cloud -- August 2023
THE CONNECTED CLOUDNews & Feature Updates AUGUST 2023 Bundling Services: Don't Miss an Opportunity for Easy RMR Bundling is your best friend The art of the bundle. You’ve seen it presented in many different industries and by a host of service providers. It’s a marketing strategy where you sell several products or services together as a single solution. It’s a concept that can and should be easily extended to the security market because it means more revenue and a closer customer relationship. It’s logical that your customers are looking for a range of services for their ...
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July 6, 2023
The Connected Cloud -- July 2023
THE CONNECTED CLOUDNews & Feature Updates JULY 2023 Webhook Integration with Visitor Management Platforms Webhooks provide a universal method for integrating with other systems for entry and removal of users such as Visitor Management. The Webhooks are a part of the UserAPI and therefore the UserAPI service must be subscribed. Once configured, external systems can trigger incoming webhooks to Connect ONE to add a new user with system code including additional parameters such as activation and expiration dates. Another webhook may be triggered to deactivate a user. The integration was tested to be supported with Honeywell Sine Visitor Management. ...
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June 1, 2023
The Connected Cloud -- June 2023
THE CONNECTED CLOUDNews & Feature Updates JUNE 2023 Single Sign-On (SSO) - Now Available! Method for single sign-on with a create/update user operation initiated from an external identity provider (IdP). Many organizations are using Identity Providers (IdP) to centralize their user directory database across multiple applications. Now your customer will be able to integrate with Identity Providers using SAML 2.0. This allows for users to be created and updated automatically from the external single sign-on process. This integration was developed for and verified with Okta however since it is based upon SAML 2.0 it should work for other Identity Providers ...
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May 4, 2023
The Connected Cloud -- May 2023
THE CONNECTED CLOUDNews & Feature Updates MAY 2023 Farpointe Conekt Bluetooth Mobile Credential Integration A simplified approach to Bluetooth mobile credentials. A new integration has been completed with Mobile Credentials by Farpointe called Conekt. This integration allows for a seamless method to enroll these credentials in Connect ONE. When you order Farpointe Conekt Mobile Credentials from your vendor, you will be supplied a spreadsheet which will be imported into Connect ONE. An example import spreadsheet is below. The import screen is accessed via Utilities->Credentials. Once uploaded, the spreadsheet may be verified prior to import. After the import, the ...
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April 1, 2023
The Connected Cloud -- April 2023
The CONNECTED CLOUD News & Feature Updates April 2023 A Unique Example of Connect ONE Flexibility Provide access users with the access denied reason via notifications. There are many flexible and customized options built-into Connect ONE; one recent example allows access users to receive access denied notifications via email, text message, or app push. The screenshot below highlights the option to send the notification to the user which triggered the event. This allows the access denied event message to be sent directly to the user which was denied. Your customer can also specify a custom message to be sent in ...
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March 4, 2023
The Connected Cloud -- March 2023
The CONNECTED CLOUD News, Feature Updates, Webinars, Events & Resources March 2023 Choosing a Cloud Platform What to Look for in a Cloud Platform There’s a lot of talk about the cloud in physical security; often enough to make your head spin. It isn’t really all that complicated when you break it down into the most important criteria in selecting a cloud service: the platform and the interface. You need a robust cloud platform that makes it easy to add services initially or in the future as your needs change. For example, the cloud service you select ...
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January 7, 2023
The Connected Cloud -- January 2023
The CONNECTED CLOUD News, Feature Updates, Webinars, Events & Resources January 2023 How Top Sales Teams Sell More Services The first step starts before the site survey The first step in selling more services begins even before the all-important site survey. Here’s where you present all the features of Connect ONE® – so the prospect knows what is available to them now and in the future. If you don’t do this, it can negatively affect your company’s long-term profitability. It’s a simple value proposition: the more services you sell, the greater your monthly revenue is from ...
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December 10, 2022
The Connected Cloud -- December 2022
The CONNECTED CLOUD News, Feature Updates, Webinars, Events & Resources December 2022 Merry Christmas and Happy New Year! We will be closed on Friday December 23rd, Monday December 26th, and Monday January 2nd, wishing everyone a Merry Christmas and Happy New Year! Emergency support will be available by email to support@connectedtechnologies.us Recent Usability Improvements Customer Management Portal User Badge Templates Expanded: We increased the amount of badge background template images from 3 to 7 upload slots. By default the login profile will show 3 slots available, but once you upload the 3rd template it will then show another 4 slots available. ...
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November 1, 2022
The Connected Cloud -- November 2022
The CONNECTED CLOUD News, Feature Updates, Webinars, Events & Resources November 2022 Custom Lockdown & Emergency Mass Notification A new feature, added from your feedback, expands the powerful Connect ONE® Lockdown Options! New options added to Task Rules allow for creating custom lockdown actions and/or general emergency notification options to be configured without requiring a complete system lockdown. Task Rules offer many options for system control and interaction in a single-click and are now even more powerful with the addition of an action to log an event and show the rule for activation in the lockdown options window. &...
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October 6, 2022
The Connected Cloud -- October 2022
The CONNECTED CLOUD News, Feature Updates, Webinars, Events & Resources October 2022 Event Rule Options Expanded to Include Additional Conditions Present A new feature expanding the powerful Connect ONE® Event Rules! Event Rules offer many options for notifications and system interaction; and are now even more powerful with the addition of a conditional qualification which must be present in order for the rule to activate. This feature is in addition to the schedule qualification which allows for the rule to only be active during or outside of certain hours. Now the rule can be further qualified with a ...
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September 1, 2022
The Connected Cloud -- September 2022
The CONNECTED CLOUD News, Feature Updates, Webinars, Events & Resources September 2022 National Weather Service Monitoring to Detect, Monitor and Alert of Current Conditions A new feature expanding the weather monitoring add-on to enrich your customers' experience! As hurricane season ramps up and with weather becoming increasingly unpredictable, getting immediate notification of changing or dangerous situations can help customers and their facilities stay safer and better respond to conditions. Connect ONE® now includes National Weather Service alert detection, a new capability that reports directly to the platform for real-time reporting. A dealer request brought this new service to life; ...
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August 2, 2022
The Connected Cloud -- August 2022
The CONNECTED CLOUD News, Feature Updates, Webinars, Events & Resources August 2022 Asset Management Improvements Usability improvements enhance your customers' experience! Asset management has seen a steady adoption from customers since it has been included in the PRO service level. We've received several suggestions on improving the usability and thus we've expanded the features available. Those include the ability to store an in-service date, value amount and replacement cost. These new fields can be updated individually or imported via csv, and may be included in a report for print or export to excel for further analysis such as year-end ...
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